When you become a client we will provide a link for you to download and install the AESC client application on your local computers (MacOS or Windows) . The version of AESC client that we supply is tied to our Cloud license, so must be connected to AvidEngineSC to function properly.

Support issues are handled by visiting our dedicated support site at www.avidengine.ca . The Support Centre includes a comprehensive self serve Knowledge Base, where most questions can be answered.

We also offer an online “Chat Forum” where we try to resolve minor issues within a few minutes.

Should you require direct assistance, you can submit a support ticket in the Support Centre – we endeavour to resolve all support ticket issues within 3 to 4 hours.

As existing datasets come in a variety of formats and organizational states, we can’t offer a single ‘one size fits all’ price for managing data imports. In our experience, it will typically take 2 to 3 hours to do a complete data import (depending on the format and state of your dataset). We charge $75/hour for data import services.

As an alternative, you can simply have one of your staff manually input data to the system. Once your existing dataset is in place, new registrations of members and activities are easy and quick to perform.

When you access the system, you create a connection between your device and the AvidEngineSC Cloud service. (When you log off, you free up a connection.) You are only allowed 1 or 2 concurrent connections by any combination of client devices, (desktop, iOS device, web browser) under the standard license agreement. For additional clarity, you may install the AESC client software on several in house computers, but only 1 (or 2) concurrent connections are allowed.

Should you require more than 2 concurrent users, additional seats can be added, for a fee.

As Governments are slowly introducing privacy legislation dealing with data retention in the Cloud and jurisdictional oversight, it is important for you to know where your data physically exists. Also understand that with the exception of public sector entities there is currently (mid 2016) no legislation restricting your usage of Cloud services. For more information on this topic, refer to the TechSoup article, entitled “Canadian privacy law, cloud computing and how it applies to nonprofits” (updated Dec 2015)

AvidEngineSC is in active development. The product is currently (Sept 2019) at version 1.3.7. Bug fixes and releases with new functionality are typically rolled out every 60 to 90 days and are automatically installed.

As of Q2 2018, Batch Email enabled accounts are allocated 10,000 outgoing batch emails monthly. Additional blocks of 5,000 batch emails are available for a nominal fee.

And – don’t forget to visit the Support Centre located at support.avidenginesc.com – which includes a searchable interface, so finding answers to your questions is simple and efficient. If you can’t find the answer you’re looking for, simply raise a support ticket and we’ll promptly help you out.